Foto ilustrasi lingkungan kerja sejenis, bukan lokasi klien.
Hasil (angka contoh)
- jeda pembaruan status sejak paket diserahkan
- < 2 menit
- paket salah rute, dari sebelumnya 3,1%
- 0,4%
- aktif memakai aplikasi dalam 3 minggu
- 180 kurir
Masalah
- Status kiriman diperbarui admin dari laporan kurir lewat pesan, terlambat berjam-jam.
- Bukti serah terima berupa kertas yang sering hilang sebelum sampai kantor.
- Paket salah rute di hub karena penyortiran masih membaca alamat secara manual.
Solusi
- Aplikasi kurir dengan mode offline: pindai resi, foto penerima paket, dan tanda tangan di layar.
- Stasiun pindai di hub menampilkan rute tujuan begitu resi dipindai.
- API pelacakan untuk situs web klien dan notifikasi otomatis ke penerima.
“Keluhan "paket saya di mana" turun jauh karena pelanggan bisa melihat sendiri statusnya.”
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Rizky PratamaKepala Operasional Kirim Cepat Lintas Nusa (tokoh fiktif)
